Privacy Policy
Effective date: 5 August 2025
Mind Balance Centre (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website mindbalancecenter.co.uk, contact us, or use our services.
1. Information We Collect
We may collect and process the following personal information:
- Information you provide: Your name, email address, phone number, and any other details you submit through contact forms, booking forms, or email.
- Service-related information: Details relating to your counselling, therapy, or wellbeing service enquiries or bookings.
- Technical information: IP address, browser type, operating system, pages visited, and other analytics data collected automatically through cookies or similar technologies.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our services
- Respond to enquiries and process bookings
- Send updates, event information, or wellbeing tips (if you opt in)
- Improve our website and services
- Comply with legal and regulatory obligations
3. Legal Basis for Processing (UK GDPR / EU GDPR)
We process your personal data based on:
- Your consent
- The performance of a contract or service agreement
- Our legitimate interests in running and improving our business
- Compliance with legal obligations
4. Sharing Your Information
We do not sell your personal information.
We may share it with:
- Trusted service providers who help us operate our website or deliver services (under confidentiality agreements)
- Legal or regulatory authorities when required by law
5. Data Retention
We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, comply with legal requirements, and resolve disputes.
6. Your Rights
Under UK GDPR/EU GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
7. Cookies
We use cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences in your browser settings.
8. Security
We implement reasonable technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Mind Balance Centre
Website: mindbalancecenter.co.uk
Email: info@mindbalanceservice.co.uk
Phone: 07397860833
Address: 98 Liverpool Road, Crosby, Liverpool, L23 5TG